Tuesday, September 28, 2010

Guaranteed Piece of Sh....

I think of myself as a pretty tolerable person. It takes a lot for me to get honestly pissed off. I can let a lot of things slide, I can not get worked up when I should probably be angry. I think it's the seven plus years of retail working for me. I've learned how to deal with angry people. Rude people. Mean people. Difficult situations. Awkward situations. You name it, I've probably dealt with it. In doing so I've learned it doesn't pay to be honestly angry most the time. Sure I might get momentarily angry or say I'm angry but when really, it's not all that bad. Not really real anger. But like most people I've got a few triggers that are pretty much guaranteed to piss me off to some extent.

One is the use of compass directions when it isn't necessary. Example of an approved use of compass directions: "After the turn onto I-94, continue north for 27 miles." Unapproved example: "We always get box elder bugs in the fall on the southwest side of the house. " It's the back of the house. Hey-Zeus! Who are you trying to impress with your directions?

Another thing that will piss me off are surprises. I hate (most) surprises. I do. Some are OK. Some are tolerable. I think the thing I hate most about surprises are when people dangle bits of information in front of you and are all smug about it like "oooh well something is going to happen that you're going to like but I can't say what." I'm feeling pissed off just thinking about it. I don't like being caught off guard.

Some work related things that piss me off are: 1. micro-managing, 2. Being left out of the loop 3. Screwing with me and/or my schedule. 

Let's examine micro-managing for a bit. Hey Mr/Ms Manager. I get that you're in charge and that, in theory, you know what's best. But here's a little tip. You don't, OK? You really do not know what is best all the time. I do my job 40 hours a week. I've been doing it for a while. I understand it better in many ways because of that and to come in and tell me to do little things differently are not OK. I generally know what is going on better then you do. I generally know what my workers need better then you do. For you to come up to me and tell me things that really aren't useful or to try to be in my business more then necessary is not OK. I understand line management. I understand what'll get them moving, what will slow them down. While all you seem to look at is the bottom line and customer satisfaction, I like to look at employee satisfaction because I know a pissed off, unhappy or under appreciative employee is not going to help with sales or customers.

Now being left out of the loop...I think it probably ties in with the whole I don't like surprises thing. If you know something that will help me do my job and fail to give me that information then congratulations you've just pissed me off. If a cashier calls in at 9 a.m. for their 3 p.m. shift and you don't tell me until 3:30 after I've already called the them wondering where the f they are, pissed off. Seriously? How can you not tell a person something like that? Don't look me in the eyes because you'll be poked with the daggers coming out of them.

Screwing with me and/or my schedule could probably be rolled into being left out of the loop since it generally it is because I've been left out I get screwed with but for today it will be it's own category since today I have been screwed with along with my schedule and it has, without a doubt, pissed me off. It's my day off today. I was asked on Saturday if I'd come in for a few hours to cover a short shift. I agreed to it yesterday morning. So a call a half hour before I was supposed to be at work by the manager saying "oh I'm sorry I forgot to tell you yesterday (YESTERDAY!) that some stuff has changed and we don't need you to come in today" has probably done me some health damage since the fury I felt in that moment most likely shred some capillaries. It's a good thing I couldn't find my phone in time to answer because if I had talked to said Manager I'd probably would have been a bit mad. And tomorrow if Manager tries to talk to me about it I can't guarantee I'll be 100 percent pleasant. And I certainly intend to tattle to someone of less rank but still. I will tattle to make me feel better.

Alright. I think I feel better.

And wow have I been whiney that last few posts.

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